John Kennedy Consulting
Baltimore Ravens
Custom crafted the "Ravens Experience" team development program to enhance the service and experience of each and every guest encounter.
For the last four years and over 2500 team members representing over 12 different entities within the M&T Stadium family, John and the Ravens engaged in a series of workshop highlighting the new expectations of the NFL fan.
Outcomes: A "Line of One Culture" where every member of the Ravens Experience Team united under one mission--Winning!
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Marriott Hotels
Keynoted the "CFIRST" conference that brought a wide range of portfolio brand owners together to create synergy, systems and success.
Outcomes: Brand Consistency, Brand Pride, and Brand Identity
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United States Air Force
Contracted to create a private sector mentality within a public sector culture as it pertains to leadership and the ability to deliver a better customer experience. The Services Group of USAF had to compete better against the "off-base" offerings that the families, soldiers and airman had throughout the world. "How do we keep them spending their money "on-base" more often?"
Outcomes: The willingness and ability to embrace change, adapt new insights and principles to deliver a level of service greater than any other competitor.
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Exxon Mobile
Created and delivered a series of workshops to enhance team decision-making, problem solving, and time and task management.
Outcomes: A streamlined system of communication, increased productivity and enhanced team morale.
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