ravens-logo-3-240x145-7925_edited.png

Baltimore Ravens

Custom crafted the "Ravens Experience" team development program to enhance the service and experience of each and every guest encounter.
For the last four years and over 2500 team members representing over 12 different entities within the M&T Stadium family, John and the Ravens engaged in a series of workshop highlighting the new expectations of the NFL fan.
Outcomes: A "Line of One Culture" where every member of the Ravens Experience Team united under one mission--Winning!

1200px-Taco_Bell_2016.svg.png
1200px-Sodexo.svg.png
unnamed.png
Canada_Bread_logo.png

Similar Clients Include:

Marriott Hotels

Keynoted the "CFIRST" conference that brought a wide range of portfolio brand owners together to create synergy, systems and success.
Outcomes: Brand Consistency, Brand Pride, and Brand Identity

marriott-logo-240x145-3323_edited_edited
rawImage.jpeg
62467-KPartners-logo-White-381-169.png
logoAirCare.png
Ocean-City-Maryland-Logo.png

Similar Clients Include:

United States Air Force

Contracted to create a private sector mentality within a public sector culture as it pertains to leadership and the ability to deliver a better customer experience. The Services Group of USAF had to compete better against the "off-base" offerings that the families, soldiers and airman had throughout the world. "How do we keep them spending their money "on-base" more often?"
Outcomes: The willingness and ability to embrace change, adapt new insights and principles to deliver a level of service greater than any other competitor.

usaf-logo-240x145-8794_edited.png
doj_wiki.png
1024px-Seal_of_the_FBI.svg.png
1200px-Seal_of_the_United_States_Environ
1200px-Seal_of_the_United_States_Departm

Similar Clients Include:

Exxon Mobile

Created and delivered a series of workshops to enhance team decision-making, problem solving, and time and task management.
Outcomes: A streamlined system of communication, increased productivity and enhanced team morale.

exxonmobil-logo-240x145-9650_edited_edit
download_edited.png
download%20(1)_edited.png
png-transparent-canadian-general-electri

Similar Clients Include:

ferguson_logo.png
summer-winds-logo-240x145-9333_edited.pn
akf_edited_edited.png
linc-logo-240x145-3828_edited.png
maryland-usa-logo-240x145-7304_edited.pn
nccet-gda_logos_horiz_hr-1024x217_edited
aba-logo-240x145-1303.png
indiana-university-240x145-9782_edited_e